CRM & ERP Systems

Our team has developed intuitive, scalable and cost-effective tech solutions to help customers streamline and automate their processes.

Scale Customer Engagement without individual licences for each new user

CRM and ERP systems can be similar, as both help in efficiency and maximising profitability.

What is a CRM system?

CRM stands for customer relationship management which cater for seamless organisation of the overall customer lifecycle from an opportunity through to retaining loyal customers and repeat business.

It can be used by sales, marketing, research and business development teams of a company and includes:

  • Marketing integration, automation and analysis
  • Sales pipeline management & forecasting
  • Customer service monitoring
  • Support desk automation
  • Reporting and dashboard
Talk to us today about your bespoke CRM or ERP system requirements.

"Cyber has a wealth of experience in writing operational systems."

Specialist Software Engineers

By applying the principles of engineering to software development, our specialist team analyse, modify, design and test software systems, to ensure applications meet user needs. Our software engineers also specialise in specific areas including databases, cloud, or operating systems such as iOS and Android.

Experience-led Transformation

Today’s Tech giants all gained critical mass purely by satisfying consistently outstanding user experiences. Leading with the customer, identifying the needs and motivations of the highest value customers while focusing analytics to empower and manage results that drive business impact, is our approach to transform customer experience. Continuing with in-depth customer research is the vital link to drive progress.

Technical Excellence

A deep understanding of the software development lifecycle, how it gets designed, built, deployed and shipped to the user, as well as understanding the real price of defects, and why in-depth testing is crucial, is the key to achieving technical excellence.

What is an ERP system?

ERP stands for enterprise resource planning, combining all the major operational aspects of a business including customer relationship management, accounting, human resources and inventory, into a single system.

An ERP system consists of:

  • Accounting subsystem
  • Real-time inventory
  • CRM
  • Manufacturing
  • Business intelligence
  • Supply and delivery chain subsystem

Often, ERP systems can include CRM’s but perhaps without some of the supplementary features like analytics, reporting and customisable dashboards. A review of your current systems and processes can highlight whether a CRM or an ERP is going to be the right solution for your business.

Tell us about your requirements

Our work examples

Breezemount

Breezemount is the highest volume and fastest growing home delivery company in the UK and Ireland.

Set In Hand

Set In Hand specialise in third party distribution, warehousing and hand finishing of greetings cards for the gifts industry.

O’Keefe

O’Keefe is a leading civil engineering business with over 50 years experience in proving a range of construction services.

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