CRM & ERP Systems

Our team has developed intuitive, scalable and cost-effective tech solutions to help customers streamline and automate their processes.

Scale Customer Engagement without individual licences for each new user

CRM and ERP systems can be similar, as both help in efficiency and maximising profitability.

What is a CRM system?

CRM stands for customer relationship management which cater for seamless organisation of the overall customer lifecycle from an opportunity through to retaining loyal customers and repeat business.

It can be used by sales, marketing, research and business development teams of a company and includes:

Marketing integration, automation and analysis
Sales pipeline management & forecasting
Customer service monitoring
Support desk automation
Reporting and dashboard

Talk to us today about your bespoke CRM or ERP system requirements.

"Cyber has a wealth of experience in writing operational systems."

What is an ERP system?

ERP stands for enterprise resource planning, combining all the major operational aspects of a business including customer relationship management, accounting, human resources and inventory, into a single system.

An ERP system consists of:

Accounting subsystem
Real-time inventory
CRM
Manufacturing
Business intelligence
Supply and delivery chain subsystem

Often, ERP systems can include CRM’s but perhaps without some of the supplementary features like analytics, reporting and customisable dashboards. A review of your current systems and processes can highlight whether a CRM or an ERP is going to be the right solution for your business.