CRM & ERP Systems
Our team has developed intuitive, scalable and cost-effective tech solutions to help customers streamline and automate their processes.
Scale Customer Engagement without individual licences for each new user
What is a CRM system?
CRM stands for customer relationship management which cater for seamless organisation of the overall customer lifecycle from an opportunity through to retaining loyal customers and repeat business.
It can be used by sales, marketing, research and business development teams of a company and includes:
- Marketing integration, automation and analysis
- Sales pipeline management & forecasting
- Customer service monitoring
- Support desk automation
- Reporting and dashboard
Talk to us today about your bespoke CRM or ERP system requirements.
Specialist Software Engineers
By applying the principles of engineering to software development, our specialist team analyse, modify, design and test software systems, to ensure applications meet user needs. Our software engineers also specialise in specific areas including databases, cloud, or operating systems such as iOS and Android.
Experience-led Transformation
Today’s Tech giants all gained critical mass purely by satisfying consistently outstanding user experiences. Leading with the customer, identifying the needs and motivations of the highest value customers while focusing analytics to empower and manage results that drive business impact, is our approach to transform customer experience. Continuing with in-depth customer research is the vital link to drive progress.
Technical Excellence
A deep understanding of the software development lifecycle, how it gets designed, built, deployed and shipped to the user, as well as understanding the real price of defects, and why in-depth testing is crucial, is the key to achieving technical excellence.
What is an ERP system?
ERP stands for enterprise resource planning, combining all the major operational aspects of a business including customer relationship management, accounting, human resources and inventory, into a single system.
An ERP system consists of:
- Accounting subsystem
- Real-time inventory
- CRM
- Manufacturing
- Business intelligence
- Supply and delivery chain subsystem
Often, ERP systems can include CRM’s but perhaps without some of the supplementary features like analytics, reporting and customisable dashboards. A review of your current systems and processes can highlight whether a CRM or an ERP is going to be the right solution for your business.
